Overview
Working with the Patient Experience team from the Allegheny Health Network, VRCaring is a cross-disciplinary team creating a virtual reality experience to help build empathy and bring behavior change to the healthcare workers.
Our solution is to utilize perspective-taking methods on the virtual reality platform to allow the healthcare professionals to see through the eyes of the patients, so they could have a better understanding of the patient’s feelings and deliver more empathetic care.
Duration
4 months
My Role
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Producer: the captain of the ship! manage the team and production, communicate with the client and domain experts.
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Designer: think, sketch, define, and prototype the experience.
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User Researcher: organize the formative and evaluative user studies, conduct 20+ interviews with nurses, patient and domain experts.
Tools
Unity, C#, Illustrator, Figma, Maya
Team Member
Doris (3D Artist), Siqi (Programmer), Huixin (Designer & Sound Design), Badri (Programmer)
The Client
Allegheny Health Network
Case Study
Trailer Video
Delivery & Impact
Deliverables: Interactive VR Experience
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Unity Build
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Setup Instructions
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User Experience Map
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Technical Documentation
Client Feedback:
" The patient’s thoughts and emotions were captured. The goal was to show how patients can feel confused, helpless, or sad while they are staying in a hospital. VRCaring successfully showed these negative feelings, as well as how certain actions can make a patient feel positive: that they are still being treated as a human and not just a medical patient. "
- Carly Hicks, Patient Experience content expert at AHN
"This is a very good job! I like the "tone" of the patient and the nurse is very natural. The background music is well used."
- Eugene Scioscia, AHN’s Chief Experience Officer
" Love how the nurse explains and the scenario design."
- Paula Coe, VP of Nursing Education and Practice
" Please know that your training will impact countless nurses and patients at AHN."
- Marisa McCabe, Project Manager of Shared Service at AHN